Revenue assurance for fiber & telecom contractors
This document outlines how we work together to protect and recover your revenue. Our team handles the billing complexity so you can focus on the field.
Who We Are
Contractor Revenue Operations (CRO) is a specialized revenue assurance and billing operations firm built exclusively for fiber optic and telecommunications contractors. Founded by a Network Construction Manager with direct experience inside Tier 1 carrier operations — including Zayo and Crown Castle — we understand billing processes from both sides of the table.
Most billing problems contractors face are not caused by bad work — they are caused by documentation gaps, missed deadlines, and a lack of visibility into where revenue is stuck. That is exactly what we fix.
- →Help contractors protect and recover the revenue they have already earned.
- →Reduce billing delays caused by incomplete documentation and missed change order windows.
- →Give contractors real-time visibility into their financial pipeline.
- →Be the billing department that small and mid-size contractors never had.
Our Expertise
How We Get Started
Our onboarding is designed to give us a complete picture of your business in 2–4 weeks. We move quickly because every day without visibility is a day revenue can slip away.
- →Copies of all active carrier agreements (Zayo, Crown Castle, Lumen, etc.)
- →Avetta login or current compliance status
- →List of all open POs / S-Numbers with scope of work
- →All submitted invoices and their current payment status
- →Any pending or submitted change orders
- →How your field crew currently documents work (WhatsApp, photos, Smartsheet, etc.)
- →Splicer roster and current pay structure
What We Do Every Week
After onboarding, your account runs on a consistent weekly cycle. Your real-time dashboard is always updated so you know exactly where every dollar stands.
Pricing & Packages
All packages include the onboarding audit and real-time dashboard. Choose the level of support that matches the size and complexity of your operation.
All packages require a minimum 3-month commitment. Onboarding fee of $1,500 applies to all new clients (waived for Full Service package). Taxes not included.
Field Documentation Standards
One of the most common reasons contractors lose revenue is incomplete field documentation. To invoice successfully, the following must be in order for every completed job:
- →In most carrier agreements, change orders must be submitted within 90 days of the work completion date.
- →CRO tracks this deadline for every project and alerts you when a CO is approaching the window.
- →If the 90-day window is missed, the revenue is typically unrecoverable.
- →This is one of the most common ways contractors lose earned revenue.
Let's Get Started
Sign service agreement and select your package
Send us copies of all carrier agreements and Avetta credentials
Schedule your onboarding call (60 minutes) — we walk through your current status together
We complete the Revenue Audit and present findings within 5 business days
Your real-time dashboard goes live — your team can access it from day one
Weekly rhythm begins — your revenue pipeline is now visible and managed
Schedule your free discovery call
We'll walk through your current billing process and identify where revenue is at risk.